I felt your preparation and time spent with our franchisees leading up to our National Conference allowed you to understand our strengths in customer service, and provided a focus for your presentations on specific sales skills to help with the opportunities in our markets.
Your presentations were entertaining, thought provoking, catered for our varied skill levels within the company, and provided techniques our Franchisees could take away and use with their customers.
Malcolm Taylor//Franchise Manager, Cookie Time Limited